Order Rules

Smak Curry – Kuchnia Indyjska
Online ordering: order.smakcurry.pl

Delivery

  1. We deliver orders to the address provided by the customer during the ordering process.
  2. Delivery is available only within the delivery area shown by the online ordering system.
  3. The estimated delivery time displayed during the ordering process is approximate and may be extended due to:
    • a high number of orders,
    • traffic or road conditions,
    • weather conditions,
    • restaurant workload,
    • unforeseen circumstances.
  4. The estimated delivery time shown at checkout is not a guaranteed delivery time unless a specific scheduled delivery slot has been explicitly confirmed by the ordering system.
  5. Please ensure that the delivery address and telephone number provided with the order are correct.

Delivery “As Soon As Possible”

  1. When you select delivery as soon as possible, the ordering system will provide an estimated preparation and delivery time.
  2. The estimated time may vary depending on the current number of orders and delivery conditions.
  3. The Restaurant must be able to contact the customer by telephone if clarification is required regarding the order or delivery.
  4. If the customer cannot be contacted and this prevents the order from being completed, the Restaurant may cancel the order.

Scheduled Delivery

  1. Where scheduled delivery is available, the customer may select an available delivery time or time slot during the ordering process.
  2. The Restaurant will make reasonable efforts to deliver the order within the selected time slot.
  3. Unexpected circumstances, including traffic, weather, high order volume or other events outside the Restaurant’s reasonable control, may affect the actual delivery time.

Pickup

  1. Customers may select Pickup where this option is available.
  2. The available pickup time or time slot will be displayed during the ordering process.
  3. The customer should collect the order within the selected or communicated pickup period.
  4. Orders can normally be collected during the Restaurant’s opening hours.
  5. If an order is not collected within a reasonable period after it becomes ready, the quality of freshly prepared food may deteriorate.
  6. If you are unable to collect your order, please contact the Restaurant as soon as possible.
  7. The Restaurant may need to contact the customer by telephone regarding an uncollected order.

Payment

  1. Payment methods available for an order are displayed during the checkout process.
  2. Online payments may be processed securely through PayU.
  3. The total amount payable, including any applicable delivery charge, is displayed before the order is confirmed.
  4. If an online payment is unsuccessful, the order may not be accepted for preparation until successful payment has been received or another available payment method has been selected.
  5. If payment has been successfully charged but the Restaurant is unable to fulfil the order, any refund due will be processed in accordance with the applicable payment and refund procedure.

Important

  1. Any applicable minimum order value is displayed in the shopping cart or during checkout.
  2. Any applicable delivery charge is displayed before the order is finally submitted.
  3. Please check your order carefully before confirming it.
  4. Once food preparation has started, it may not always be possible to modify or cancel an order.
  5. If you need to change or cancel an order, please contact the Restaurant as soon as possible.

Restaurant telephone:
+48 452 670 585

Order Information

  1. Please provide a valid telephone number when placing an order.
  2. Please make sure that the delivery address is complete and accurate.
  3. The customer should be available at the provided telephone number if the Restaurant or delivery driver needs to contact them.
  4. Incorrect or incomplete information may prevent successful delivery or collection of the order.
  5. In particular, the Restaurant may be unable to complete an order where:
    • the customer cannot be contacted,
    • the delivery address is incorrect or incomplete,
    • the customer does not collect the order.

Food Allergies and Intolerances

If you have a food allergy or intolerance, or you are ordering for someone who does, please contact the Restaurant before placing your order.

Telephone: +48 452 670 585

We will provide the allergy information available to us.

Do not place an order if you cannot obtain the allergy information you require.

Please do not rely solely on photographs or menu descriptions when determining whether a dish is suitable for a particular allergy or intolerance.

Complaints

  1. If there is a problem with your order, please contact us as soon as possible.
  2. Please provide your order number and, where possible, describe the problem clearly.
  3. If the issue concerns a missing, incorrect or damaged item, photographs may be helpful when submitting a complaint.
  4. Complaints are handled in accordance with applicable Polish consumer law and the Terms and Conditions for Online Orders.
  5. The Restaurant will respond to complaints within the period required by applicable law.

Restaurant telephone:
+48 452 670 585

Freshly Prepared Food

Our dishes are prepared fresh for each order.

Because food ordered through the online service consists of freshly prepared and/or perishable products, the statutory right of withdrawal applicable to many distance contracts may not apply to such products where the relevant legal exception applies.

This does not affect your statutory rights if an order is incorrect, damaged or does not conform to the contract.

For complete information, please see our Terms and Conditions for Online Orders.

Contact

Smak Curry – Kuchnia Indyjska
Operated by:

ENESSO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

KRS: 0001202377
NIP: 9512633173
REGON: 543106005

ul. Wawrzyńca Surowieckiego 8, lok. 801
02-785 Warszawa
Poland

Telephone: +48 452 670 585

Online ordering: order.smakcurry.pl